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Pic River Guest Suite Front View.JPG
Pic River Guest Suite Patio View 1.jpg

Cancellations and “No Shows”

  • Due to our small hotel capacity, we have found it necessary to adopt a strict cancellation policy.  To avoid losing your money in the event you need to cancel your reservation, we highly recommend you purchase travel insurance.  That said, we will do our best to work with you.

  • We accept full or partial cancellations up to 14 days before your arrival date without any penalty (apart from your non-refundable booking deposit).  If a cancellation is requested within 14 days of the reservation date, we will attempt to sell the space to someone else.  If we are able to re-book the room, you will receive a refund of your balance, apart from your booking deposit, if it has already been paid.  

  • "No shows" will not receive any refund.  No partial refunds or credits will be given for unused room reservations, due to circumstances beyond our control, such as change of mind, missed flights etc.

  • In case of cancellation due to a natural disaster, such as a world pandemic, all payments will be applied to a future stay within one year of the cancelled stay.  There are no refunds for natural disasters, future credit only.

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